Customer Relations Unit (CRU)

Location: Sunway Pinnacle
Job ID: XIS4


Job description:

  • Handling enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers' expectations 
  • Follow up and resolve customers complaints and ensure it is close to satisfaction 
  • Work closely with team members and leaders at all times to achieve quality results and productivity 
  • Ensure efficient escalation of priority request / feedback towards effective resolution 
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader 
  • Any other duties assigned by the team leader 

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