Specialization: CUSTOMER SERVICES
Job description:
Job Description
- Handle inbound calls from customers professionally and efficiently.
- Retain customers by addressing concerns and encouraging continued usage of our telco plans.
- Promote telco plans, products, and current promotions.
- Collaborate closely with team members and leaders to meet quality standards and productivity targets.
- Escalate priority requests or feedback promptly for effective issue resolution.
- Participate in ad hoc projects as assigned.
- Identify areas for service or process improvement and propose recommendations to the team leader.
- Perform upselling and cross-selling by offering suitable alternative solutions.
- Maintain strong working knowledge and experience within contact centre, customer service, customer support, or BPO environments.
- Carry out any other duties assigned by the team leader.
Job Requirements
- Minimum SPM, Diploma, or Degree with at least 1 year of relevant experience.
- Experience in contact centre/customer service/customer support/BPO environment is required.
- Proficiency in English is mandatory.
- Open to Malaysian citizens only.
- Willing to work on rotational shifts, including weekends.
- Overtime allowance
- Shift allowance
- Phone allowance (rebate)
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