Job Description

• To handle all customer enquiries and requests promptly, accurately, and professionally. Live Chat / Social-Media and Email Correspondence.


• To meet service targets by achieving both service and productivity level by ensuring that all enquiries are answered within the service level.


•  Handling incoming calls and enquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.


• Follow up and resolve customers complains and ensure it is close to satisfaction.


• To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure.


• Participate in ad-hoc projects as required.


• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.


• Any other duties assigned by the team leader.

Job Requirements:

• Minimum SPM, Diploma or Degree holder with minimum of 1 year experience.


• Must be able to communicate and write Emails well in English, and Bahasa Malaysia.


• Only Malaysian citizens are eligible to apply.


• Willing to work in shift & rotation basis.

Other Details:

• Basic Salary: RM2500 - RM3700 (based on qualifications & experiences) 


• OT allowance.


• Shift allowance.


• Phone allowance (Rebate)