Specialization: CUSTOMER SERVICES
Job description:
Job Description: \n\n\n\t- Handling inbound/outbound callsto educate and engage potential clients about company's
\n\t- planning.
\n\t- • Promoting our company’s planning products and services over the phone.
\n\t- • Meeting and exceeding sales targets and performance metrics.
\n\t- • Follow up and resolve customers complains and ensure it is close to satisfaction.
\n\t- • Work closely with team members and leaders always to achieve quality results and
\n\t- productivity.
\n\t- • Ensure efficient escalation of priority request/feedback towards effective resolution.
\n\t- • Participate in ad hoc projects as required.
\n\t- • Proactively identify areas of service and procedural improvement and make
\n\t- recommendations to the team leader.
\n\t- • Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
\n\t- • Any other duties assigned by the team leader.
\n \n\n
\nJob Requirements:
\n\n\n\t- Minimum SPM, Diploma or Degree holder with minimum of 1 year of relevant
\n\t- experience.
\n\t- • Experienced in contact centre/customer service/ customer support /BPO working
\n\t- environment.
\n\t- • Must be proficient in English.
\n\t- • Only Malaysian citizens are eligible to apply.
\n\t- • Willing to work in shift & rotation basis
\n \n\n
\nOther Details:
\n\n\n\t- Working Days: 5 days working & 2 days off (rotational basis)
\n\t- Working Hours: 8AM - 12AM (rotational shift)
\n\t- Basic Salary: RM2500 - RM3400
\n\t- OT allowance.
\n\t- Shift allowance.
\n\t- Phone allowance (Rebate)
\n \n
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