Senior Application Support Specialist

• Technical Support: Provide first and second-level support for the LXP, addressing
  user queries and resolving technical issues promptly.
• System Maintenance: Monitor system performance, conduct regular maintenance,
  and ensure the platform's stability and reliability.
• Troubleshooting: Diagnose and resolve application issues, working closely with
  development and IT teams to implement fixes and improvements.
• User Training: Conduct training sessions for users to enhance their understanding
  and effective use of the LXP.
• Documentation: Maintain detailed records of support activities, including issue
  resolution and system changes.
• Collaboration: Work with cross-functional teams, including developers, IT, and
  business stakeholders, to identify and implement enhancements to the platform.
• Security Compliance: Ensure that the platform adheres to security standards and
  best practices, including data protection and privacy regulations.
• Incident Management: Manage and document incidents, ensuring timely
  resolution and communication with stakeholders.