Customer Care Officer

Company Background:

Our client is a well-established telecommunications company with a strong presence in the industry. They are currently seeking a Customer Care Officer to be based in Melaka, responsible for managing customer inquiries and ensuring a high level of customer satisfaction.

Job Responsibilities:

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• Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need.
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• Handle escalations from customers and maintain good customer relationships in a professional manner.
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• Follow up and resolve customers complains and ensure it is close to satisfaction.
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• Work closely with team members and leaders at all times to achieve quality results & productivity.
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• Participate in ad-hoc tasks as requested.
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Job Requirements:

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• Fresh graduates with a Degree or Diploma are encouraged to apply
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• SPM holders must have a minimum of 2 years’ experience in a customer service role
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• Proven experience in customer service / helpdesk is an added advantage
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• Excellent verbal and written communication skills
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• Positive attitude, problem-solving mindset, and ability to work well in a team
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• Basic computer literacy and ability to learn new systems quickly
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• Candidate must be able to work in rotational shift (Included weekends & public holiday).
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• Candidate must be willing to work in Melaka City. 
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Experienced candidates are encourage to apply online or you may email your latest resume to [email protected] / [email protected]

Only shortlisted candidates will be notified.