Customer Care Officer

Company Background:

Our client is a well-established telecommunications company with a strong presence in the industry. They are currently seeking a Customer Care Officer to be based in Melaka, responsible for managing customer inquiries and ensuring a high level of customer satisfaction.

Job Responsibilities:

• Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need.
• Handle escalations from customers and maintain good customer relationships in a professional manner.
• Follow up and resolve customers complains and ensure it is close to satisfaction.
• Work closely with team members and leaders at all times to achieve quality results & productivity.
• Participate in ad-hoc tasks as requested.

Job Requirements:

• Fresh graduates with a Degree or Diploma are encouraged to apply
• SPM holders must have a minimum of 2 years’ experience in a customer service role
• Proven experience in customer service / helpdesk is an added advantage
• Excellent verbal and written communication skills
• Positive attitude, problem-solving mindset, and ability to work well in a team
• Basic computer literacy and ability to learn new systems quickly
• Candidate must be able to work in rotational shift (Included weekends & public holiday).
• Candidate must be willing to work in Melaka City. 

Experienced candidates are encourage to apply online or you may email your latest resume to syasya@asiarecruit.com.my / weyping@asiarecruit.com.my

Only shortlisted candidates will be notified.