Company Background:

Our client is a well-established telecommunications company with a strong presence in the industry. They are currently seeking a Customer Care Officer to be based in Melaka, responsible for managing customer inquiries and ensuring a high level of customer satisfaction.

Job Responsibilities:

• Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need.


• Handle escalations from customers and maintain good customer relationships in a professional manner.


• Follow up and resolve customers complains and ensure it is close to satisfaction.


• Work closely with team members and leaders at all times to achieve quality results & productivity.


• Participate in ad-hoc tasks as requested.

Job Requirements:

• Fresh graduates with a Degree or Diploma are encouraged to apply


• SPM holders must have a minimum of 2 years’ experience in a customer service role


• Proven experience in customer service / helpdesk is an added advantage


• Excellent verbal and written communication skills


• Positive attitude, problem-solving mindset, and ability to work well in a team


• Basic computer literacy and ability to learn new systems quickly


• Candidate must be able to work in rotational shift (Included weekends & public holiday).


• Candidate must be willing to work in Melaka City. 

Experienced candidates are encourage to apply online or you may email your latest resume to [email protected] / [email protected]

Only shortlisted candidates will be notified.