eKYC Associate

Job Summary

The eKYC Associate will be responsible for handling customer onboarding through digital Know Your Customer (KYC) processes, ensuring compliance with regulatory requirements and internal policies. Candidates should be detail-oriented, proactive, and able to work in a fast-paced fintech environment.

Key Responsibilities

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• Perform daily customer eKYC verification and onboarding processes in line with company SOP and compliance standards.
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• Review identity documents (MyKad, passport, etc.) and customer details for accuracy and authenticity.
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• Identify, investigate, and escalate suspicious activities or high-risk cases.
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• Maintain accurate records and safeguard sensitive customer information.
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• Achieve daily KPIs related to case handling and turnaround time.
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• Work closely with compliance, risk, and operations teams to resolve escalations.
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Requirements

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• Diploma or Bachelor’s degree in Business, Finance, Compliance, IT, or related fields.
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• Fresh graduates are encouraged to apply; prior experience in banking/fintech is an added advantage.
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• Strong attention to detail, with good problem-solving and multitasking skills.
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• Basic understanding of AML/CFT regulations and digital identity verification processes.
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• Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
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• Willingness to work on shifts, weekends, or extended hours if required.
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