Control Tower Analyst

Location: Selangor
Job ID: NAD2


Job description:

Main responsibilities:

  • To improve processes and build relationships with teams and partners
  • Communicate with all partners by phone or by email for operational topics
  • Co-operation with cross functional teams in overseeing the end to end process (supply chain)
  • Monitor Customer orders, incoming raw materials and shipment that identify orders at risk and follow-up with partners.
  • Coordinate resolution of exceptions orders (rushes) and orders in distress with internal stake-holders following Division guidelines
  • Build and coordinate the prioritization in case of crisis following Division guidelines
  • Work to reoccur exceptions and Continuous Improvement with partners
  • Help handling and resolving any customer escalation by providing the necessary solutions
  • Propose and improve processes and organization optimization for more efficiency and reduced cost
  • Extract and update data for Customer Care Support Office Visual Performance Measurement. Observe service level and Observe procedures

Job Requirements

  • Minimum a Bachelor's Degree in any field
  • Minimum 4 years of related working experience (supply chain)
  • Experience with SAP is an advantage
  • Advanced MS excel (can write advanced macros) and good knowledge of Microsoft Office or equivalent tools
  • Customer service skills
  • Experience of knowledge transfer activity is an advantage
  • Experience in a shared service centre is an advantage
  • Basic inventory management knowledge
  • Understanding of incoterms and shipping terminology

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