Specialization: CUSTOMER SERVICES
Job description:
Company Information
We are currently representing our client, a well-established multinational BPO company, in seeking potential candidates for the role of KYC Analyst based in the Kuala Lumpur area.
Job Responsibilities
- Investigate suspicious buyer activity and behaviour that may pose risks to customers or merchants
- Communicate professionally via email and phone with buyers, merchants, and internal teams to assess risk
- Take appropriate actions based on standard procedures and document all steps taken
- Escalate cases accordingly when procedures are not defined
- Participate in special projects and collaborate with other departments when required
- Consistently meet weekly targets for productivity and quality
Job Requirements
- Diploma + 1 years of working experience
- Degree Fresh are welcome to apply
- Able to work Rotational Shift - 24/7 shift (5 days work)
- Experience in KYC (Know Your Customer) or fraud investigation is an added advantage
- Background in the BPO (Business Process Outsourcing) industry is a plus
- Must be able to speak, read, and write in Mandarin (due to market needs)
Interested candidate may apply online or send resume to :-
[email protected] OR
[email protected]
[email protected]
Only shortlisted candidates will be notified.
Apply Now
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