Job Summary:

We are looking for a Senior System Analyst with strong expertise in L3 Production Support for Java-based applications and Oracle databases. This role will support critical banking systems under the CCO domain, requiring a deep understanding of incident management, root cause analysis, vendor coordination, and post-production support activities. Experience with Microsoft Dynamics CRM is an added advantage.

Key Responsibilities:

• Serve as a primary point of contact for L3 support of banking applications within the CCO domain.


• Investigate, analyze, and resolve production issues related to Java applications and Oracle DB.


• Collaborate with L1/L2 support, testers, vendors, and business users to address incidents and coordinate solutions.


• Review and manage vendor fixes, verify resolution through testing, and support production implementation.


• Manage and review test scopes and support User Acceptance Testing (UAT) and Production Implementation (PI).


• Investigate and provide workarounds for Ctrl-M batch job failures and escalate recurring issues.


• Track and close PBI (Production Bug/Incident) tickets and support BAU activities across functional domains.


• Assist in middleware patching, OS patching, and certificate renewals.


• Ensure system compliance and performance standards are met in a 24/7 environment.

Required Skills & Experience:

• 6–9 years of experience in L3 Production Support, with deep involvement in issue triage, coordination, and resolution.


• Strong working knowledge of Java/J2EE applications.


• Proficient in Oracle and/or Microsoft SQL Server database troubleshooting.


• Hands-on experience with batch job scheduling tools like Ctrl-M.


• Ability to review logs, investigate performance issues, and recommend solutions.


• Familiarity with patching processes and SSL certificate renewal workflows.

Good to Have:

• Exposure to CRM platforms, preferably Microsoft Dynamics.


• Understanding of compliance and regulatory requirements in banking environments.