Specialization: IT OR COMPUTER SOFTWARE
Job description:
Job Summary:
We are looking for a Senior System Analyst with strong expertise in L3 Production Support for Java-based applications and Oracle databases. This role will support critical banking systems under the CCO domain, requiring a deep understanding of incident management, root cause analysis, vendor coordination, and post-production support activities. Experience with Microsoft Dynamics CRM is an added advantage.
Key Responsibilities:
- Serve as a primary point of contact for L3 support of banking applications within the CCO domain.
- Investigate, analyze, and resolve production issues related to Java applications and Oracle DB.
- Collaborate with L1/L2 support, testers, vendors, and business users to address incidents and coordinate solutions.
- Review and manage vendor fixes, verify resolution through testing, and support production implementation.
- Manage and review test scopes and support User Acceptance Testing (UAT) and Production Implementation (PI).
- Investigate and provide workarounds for Ctrl-M batch job failures and escalate recurring issues.
- Track and close PBI (Production Bug/Incident) tickets and support BAU activities across functional domains.
- Assist in middleware patching, OS patching, and certificate renewals.
- Ensure system compliance and performance standards are met in a 24/7 environment.
Required Skills & Experience:
- 6–9 years of experience in L3 Production Support, with deep involvement in issue triage, coordination, and resolution.
- Strong working knowledge of Java/J2EE applications.
- Proficient in Oracle and/or Microsoft SQL Server database troubleshooting.
- Hands-on experience with batch job scheduling tools like Ctrl-M.
- Ability to review logs, investigate performance issues, and recommend solutions.
- Familiarity with patching processes and SSL certificate renewal workflows.
Good to Have:
- Exposure to CRM platforms, preferably Microsoft Dynamics.
- Understanding of compliance and regulatory requirements in banking environments.
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