Collector - Agent

Location: KL Sentral/Sunway
Job ID: ERT3


Job description:

  • Responsible for collecting cash from Medium tier customers as per the collections schedule within the DTP
  • Ensure monthly/quarterly collections targets are met/exceeded
  • Responsible for calling, emailing, & making payment arrangements with customers
  • Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
  • Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments 
  • Work closely with key teams such as Credit and Sales in mitigating collection risk
  • Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
  • Carry out administrative activities related to collections, such as preparing adjustment vouchers, statements and letters 
  • Escalate unresolved issues to management in a timely manner and follow through issues until final resolution
  • Perform detailed account reconciliation to identify and drive resolution of disputed receivables 
  • Highlight issues in accordance with agreed escalation procedure
  • Attend client meeting to discuss debtor performance and address issues as required
  • Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus
  • Adherence to client’s policies and procedures

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