Collection Executive

Company Overview:
\nOur client is the leading E-commerce platform in Southeast Asia and Taiwan, providing customers with an easy, secure, and fast online shopping experience. Join our dynamic team at leading E-commerce company and be part of our commitment to delivering excellence in the digital retail landscape.

Position Overview:
\nAs a Collections Executive, you will play a vital role in managing debt-related conversations with customers, formulating repayment strategies, and ensuring timely settlements of outstanding balances.

Job Responsibilities:

\n\t
• Engage in debt-related conversations with customers and develop customized repayment strategies.
\n\t
• Manage customers’ repayment obligations through outbound collections and recovery calls.
\n\t
• Achieve/exceed assigned targets while adhering to collections methodologies and regulatory policies.
\n\t
• Act as the focal point for customer inquiries regarding overdue accounts.
\n

Job Requirements:

\n\t
• Minimum SPM or equivalent qualification.
\n\t
• Experience in collections or call center background is advantageous.
\n\t
• Strong interpersonal skills and ability to thrive in a dynamic environment.
\n\t
• Excellent problem-solving skills and composure under pressure.
\n\t
• Proficiency in written and verbal communication in English and Malay. Fluency in Mandarin is a plus.
\n

Additional Benefits:

\n\t
• OT allowance
\n\t
• Callback allowance
\n\t
• KPI performance incentive
\n

Working Arrangements:

\n\t
• Normal shift on weekdays (9.30 am – 6.30 pm)
\n\t
• Weekend work may be required based on peak days, subject to management discretion.
\n\t
• Employees are required to work on the 2nd and 11th of every month, regardless of whether these dates fall on weekends.
\n