Customer Support

Location: Mid Valley
Job ID: EEP3

Specialization: E COMMERCE

Job description:

Company Overview:

Shopee is a Singaporean e-commerce platform headquartered under Sea Group (previously known as Garena), which is a global consumer internet company founded in 2015 by Forrest Li. Shopee first launched in Singapore in 2015, and since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam, the Philippines, and Brazil. It serves users in Southeast Asia and Taiwan to buy and sell products online. Shopee presents an expansive range of products, a social community for exploration, and smooth and satisfactory services.

Job Responsibilities: (4 Units)

Live Chat

  • Reply inquiries via live chat to the seller from MY and SG
  • To assist the seller regarding payment/logistics
  • Carries out any other related duties and responsibilities assign

Content Team

  • To do QA & QC for the SKU type of product
  • To ensure all categories been tag on the right segment
  • Carries out any other related duties and responsibilities assign

Payment Verification

  • To ensure all payment are correct and in order
  • Liaise with seller or bank
  • Need to know basic Microsoft excel
  • Carries out any other related duties and responsibilities assign

Fraud Team

  • To Know your Customer (EKYC)
  • Carries out any other related duties and responsibilities assign

Job Requirements:

  • Good writing skills and able to converse well in English and Malay
  • Open for Both (Diploma & Degree) Fresh graduates
  • SPM/STPM with an experienced applicant are welcomed to apply
  • Strong communication skills in email writing, conversation and messenger discussion
  • Good team player, positive attitude and eager to learn
  • Driven and motivated
  • Has a passion for the e-Commerce industry
  • Able to commit to 6 months contract duration
  • Open to work in rotational shift
  • Must have a stable internet connection at the house (as currently WFH)

Remuneration &Other info:

  • Basic Salary: RM1, 300.00 per month(contract for services)
  • OT Allowance paid for OT Worked approved by the team leader
  • On 6th Days additional allowance
  • Night Shift & Midnight Shift Allowance (RM400-RM550) – Need to work full cycle of the month
  • No EPF & Socso Deduction (as this is “Contract for Services”)
  • Working days: 5-day work per week in rotation (including weekends)
  • Working hours: 24/7 (rotational Shift ) or Morning & Afternoon Shift
  • Location Mid Valley or KL Eco City
  • Job Types: Contract
  • Young and a vibrant working environment
  • Opportunity to be confirmed after 6 months as a permanent staff for graduates

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