Sales Management Executive/Manager

Location: Kuala Lumpur
Job ID: CCB4


Job description:


➢ Daily Sales Management

• To manage the credit control / collections of ageing debt of the Mall tenants.

• To assist in formulating and improving credit policies and procedures in line with overall Company policy.

• To oversee lease administration pertaining to tenant turnover report, bank guarantees, public liabilities, and general insurance policies.

• Develop clear understanding about sales / turnover for shopping mall tenants. Collect tenants’ sales reports in timely manner for management reporting.

• Conduct research and analysis on the sales data provided by tenants to address the performance gaps and understand the current market and competitive environment.

• To analyze sales and explore improvement opportunities, keep track on monthly sales, conversion rate, turnover rate, rent to sales ratio, and marketing inputs conversion to sales and traffic.

• To coordinate issue of collection reminders and replies to tenants’ queries.

• Improve collection efficiency and maintain good business relationship with tenants and receivables.

• To reconcile accounts with tenants, including initiating adjustments if necessary for collection.

• Resolve escalated tenant’s issues and disputes regarding sales and services.

• To coordinate credit checks on tenants and external parties before enter into any contract or agreement.

• Coordinate with Sales Promotion department in ensuring that marketing initiatives support sales efforts are aligned to the business overall’s objectives.

• Preparing reports on monthly sales information, credit reports, and relevant statistics for Management’s review.

➢ Cash Management

• Directs cash management operations i.e. daily cash administration, management of current accounts and bank relations.

• Reviews and drives improvements in cash management, ensuring financial obligations are met in accordance with the Company policies and procedures.

• Follow up on the collection of monies owed from tenants and implementation of contractual terms.

• Ensure all collections are banked-in to the Company bank account on time as per the Company policies and procedures.

• All cash transactions are being filed and recorded accurately in a proper and organized manner.

➢ IT Management

• Manage IT resources and system for the Retail Mall and ensure smooth running of all servers.

• Monitor the Mall’s network infrastructure.

• Oversee the implementation and administration of tenancy management system and POS system.

• To involve in the planning of POS system and make sure all tenants to use it and reporting accurately.

• Attend to tenant’s queries or issues in furnishing their sales data to the Sales Management team.

• Provide technical guidance and support to the users.

• Work closely with the company appointed IT consultant to resolve user’s queries / issues, at the same time improve / upgrade the existing system interface / POS system.

• Ensure all IT processes carried out within the organization comply to the ICT policy and procedures.

• To work closely with team members on the planning of service upgrade exercise for the Mall.

• Recommend IT solutions as a strategic management tool towards higher productivity and cost efficiency.

• Oversee the operations of Mall’s security system.


• Candidate must possess at least Post Graduate Diploma or Bachelor's Degree in Business Studies/ Administration / Management, IT / Computer Science or equivalent.

• At least 6 years’ experience in similar capacity within retail or property development industry.

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