Asia Recruit - Customer Service Officer (Banking)

This job position is no longer accepting applications.

Customer Service Officer (Banking)

Location: Ampang Park, Kuala Lumpur

Job ID: BOU9

Specialization: CUSTOMER SERVICES

Ensure highest standards of service delivery on personalised phone services to our customers
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately
Educate the customer about the Bank products and services and directs them towards available resources for self-help
Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
Maximize opportunities to up sell or cross-sell Bank products and services which meet customer needs
Maintain confidentiality of the Bank customers and data at all times
Strong customer service mindset with good communication and excellent problem solving skills

This job position is no longer accepting applications.

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