Specialization: CUSTOMER SERVICES
Job description:
Responsibilities
- Ensure highest standards of service delivery on personalized phone services to our customers
- Serves customers by determining requirements; answering inquiries; resolving problems; fulfillingrequests; and maintaining database.
- Being first contact person in building and retaining customer relationships by identifying andresolving customer inquiries/issues accurately
- Educate the customer about the Bank products and services and directs them towards availableresources for self-help
- Manage customer complaints, issues and subsequent solutions and is responsible for identifying andescalating customer issues to the appropriate department
- Assigns or acts on any required customer follow-up in accordance with Contact Centre internalguidelines and updates customer data into relevant systems accurately
- Maximize opportunities to up sell or cross-sell Bank products and services which meet customer needs
- Maintain confidentiality of the Bank customers and data at all times
- Strong customer service mindset with good communication and excellent problem- solving skills
Requirements
- SPM/STPM or equivalent certificate holders with at least 5 years of work experience
- Diploma / Advanced Diploma holders with at least 2 years of work experience
- Degree Fresh are welcome to apply
- Possesses good communication skills (verbal and written English), additional Mandarin verbalability will be an added advantage
Apply Now
Back to Job Vacancies
|
