Branch Manager

Strategy and Planning 

• Develop, implement and manage the branch sales and operations plan to achieve the branch target

Sales Management

• Set, review and communicate sales target to all levels of staff across the 
• Review weekly sales targets / activities and identify the need for coaching and direction to ensure targets are met 
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer  to SME and vice versa) and deep selling (consumers to hold more than one product) and product neutral selling (between conventional and Islamic products)
• Approve quality credits as per approving matrix
• Develop and maintain a network of business contacts especially SME customers

People Management

• Promote the core values of the Bank
• Empowered to propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix

Customer Service Management

• Ensure there is clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner

Compliance

• Ensure that there are no adverse reports from the audit findings of the 
• Ensure compliance to the policies and procedures set by  the Bank

Job Requirements:

• Candidate must possess at least a Degree in Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Marketing, Commerce or equivalent
• At least 3 years of working experience in the related field is required for this role
• Proven track record in branch sales, operations and customer service
• Ability to lead and motivate a team
• Excellent interpersonal, good written and verbal communication skills. (Local knowledge and dialect would be beneficial in handling SMEs)
• Strong wealth and credit knowledge

Certificate/ Licenses (Must-have) :

• Pre-Contract Examination for Insurance Agent (PCEIA)
• Certificate Examination in Investment-Linked Life Insurance (CEILLI)
• Takaful Basic Examination (TBE)
• Investor Protection Professional Certification (IPPC)
• FIMMComputerised Unit TrustExamination (CUTE)