customer care consultant

Job Responsibility:

• Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations
• Follow up and resolve customers complaints and ensure it is close to satisfaction
• Work closely with team members and leaders at all times to achieve quality results and productivity
• Ensure efficient escalation of priority request/feedback towards an effective resolution
• Participate in ad hoc projects as required
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader
• Upsell and cross-sell skills with the ability to provide alternate solutions and suggestions
• Any other duties assigned by the team leader

Job Requirement:

• SPM holder must have 2 years experience in call centre and Diploma/Degree holder must have 1 year experience in a call centre to apply for this position
• Strong communication and interpersonal skills
• Ability to speak in English and Bahasa Malaysia Fluently, for Mandarin Speaker will receive additional up to RM350 (based on job order)
• Able to work Overtime.
• Required to work during the hybrid shift, Public Holiday & weekends.