Key Account Manager

We're looking for Key Account Manager who can provide a stellar client service experience. You will have the opportunity to work with a variety of clients and be a consultant for the digital world. In this role, you are required to be a strategic thinker & planner, an enthusiastic collaborator and accountable to ensure the successful delivery of campaigns/projects. Ultimately, you should be able to contribute to our business's growth via creating and maintaining long-term client relationships.

Responsibility 

• Serve as the lead point of contact for all client account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Present digital marketing strategies to clients and increase client value over time
• Develop new business with existing clients and/or identify areas of improvement 
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with tech team to identify and grow opportunities within territory
• Able to discuss UI/UX, creative, technical solutions with team members and clients
• Assist with challenging client requests or issue escalations as needed

Qualifications

•             At least 4 years of working experience in in Advertising / Web Agency

•             Proficient in both English and Bahasa Malaysia, both written and spoken.

•             At least Diploma or higher education in Advertising / Mass Comm / Web Design or equivalent.

•             Able to multi-task and have positive mind-set

•             Strong attention to detail, willing to learn & improve. Good organisation and planning skills

•             Intermediate skill in Microsoft Office

•             Start date: ASAP