Specialization: SALES ENGINEERING OR TECHNICAL OR IT
Job description:
- Manage and complete fibre installation with comply to company SOP.
- Troubleshoot and perform service restoration for internet service and devices with stipulated SLA.
- Solving customer problems and complaints.
- Identify sales opportunities and upsell company products and solutions.
- Coordinating complex and multi-parties service delivery beyond fibre (WiFi solutioning, Smart Home).
- Attend periodic training to sharpen skills and knowledge related to fibre.
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