Responsibilities:

• Troubleshoot network issues reported by users, identify the root cause, and implement appropriate solutions in a timely manner.

• Comply to ITSM/ITIL methodologies in daily operation e.g. Change, Incident, Service Request & problem management.

• Collaborate with network administrators and engineers to design and implement network upgrades, expansions, and changes, ensuring minimal disruption to network services.

• Maintain network documentation, including network diagrams configurations, and standard operating procedures (SOPs).

• Coordinate with vendors and service providers for network equipment procurement, maintenance, and troubleshooting.

• Keep up to date with emerging networking technologies, trends, and best practices to recommend and implement network enhancements.

• Configures, tests, and maintains LAN/WAN equipment and related services.

• Support all Cisco Network devices and Checkpoint & Fortigate Firewalls, F5/Foundary/Radware load balacers, DNS, SDN, IPAM, Wireless,Tacacs and VPN.

• Monitor ASOC and Infosec emails closely and acknowledge and do assessment, if support needed escalate it to next level.

• Administrating network devices such as Switches, Routers, Firewalls, LB, Wireless Controllers, and Wireless Access Points.

• Work with hardware vendor closely for the root cause, follow up and

• replacement of hardware parts promptly.

• Recommend network security measures, such as firewalls, network security audits, or automated security probes.

• Support other ad-hoc duties been assigned.

Requirements:

• Degree in Computer Science / IT or equivalent.

• Minimum 4 years’ experience in Managing IT Service Delivery.

• Strong technical competency with recognized professional certifications in either Network & Security or Systems domain.

• Good in provision and troubleshooting knowledge in Fortigate/CheckPoint Firewalls, F5/Radware load Balancer.

• Experience in managing and mentoring cross functional and technical competency teams.

• Experience in project handling.

• Experience in liaising with Business and user communities.

• Strong customer focus with a commitment to delivery of quality services.

• Good in prior operational experience adopting ITIL best practices, advantageous if ITIL v3 certified.

• Able to support 12hrs shift work and rotate on 24x7 standby basis.