Field Service Engineer

Essential Duties and Responsibilities:

To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

1. Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.

2. Assists customers and other personnel in identifying and repairing equipment related process problems.

3. Performs onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment.

4. Performs start-up, warranty, paid service and service contract activities. Performs hardware set-up on specified systems within established time frames.

5. Keeps Management informed of down situations. Reports activities as required.

6. Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime. Keeps equipment running properly and efficiently to enhance customer satisfaction.

7. Works overtime and/or travel on short notice, including unscheduled call-outs from home and other shifts, as needed.

8. Troubleshoots and corrects process variations on systems. Diagnoses sources of hardware or process problems on equipment, facilities, or wafers.

9. Recommends appropriate action and maintains ongoing awareness of existing and potential situations; Handles equipment and customer situations while informing Management of developments on a timely basis.

10. Prepares and conducts local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicates professionally by email and telephone, as needed.

11. Prepares and submits all required paperwork on a timely, routine basis.

12. Maintains all assigned equipment logs and records promptly and thoroughly.

13. Must be able to travel domestically and internationally overnight, as needed, up to 20% of the time. Must possess a valid passport.

14. This position requires the use of company hired vehicles on company business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have acceptable driving privileges.

15. Other duties, as assigned.

Additional Duties and Responsibilities:

1. Initiates purchase orders for parts and service.

2. Maintains and performs repairs on company demo cleanroom equipment.

3. Keeps informed and trained on company’s most current systems, methods and procedures, including site safety.

4. Demonstrates excellent customer service skills (foreign and domestic).

5. Exhibits good housekeeping practices in all work areas.

Qualifications / Education / Skills and Experience:

1. This position requires an Associate’s Degree or Bachelor’s Degree in a related engineering field or up to four (4) years of experience installing/repairing semiconductor/electronic production equipment.

2. Advanced electromechanical troubleshooting skills.

3. Knowledge of statistical process control.

4. Knowledge of quality improvement process methods and terminology.

5. Ability to identify and solve advanced process-related system problems.

6. Ability to communicate and demonstrate professional conduct with all levels of Management, personnel and customers.

7. Must have advanced PC skills.