Senior Customer Service Specialist

Title: Senior Customer Service Specialist

Home based, 9 am to 6 pm till covid19 situation improves, after which office will be set up in Mid Valley, KL

Job Description

• Manage all flows of customer requests and issues via email;
• Identify and assess customers’ needs to achieve resolution;
• Understand and gather product feedbacks from customers;
• Work with cross functional teams to streamline processes to solve customer issues accurately and efficiently;
• Ensure to deliver the highest standard of customer service(i.e. response and resolution times, client satisfaction, feedback management);

Job Requirements

• At least 2 years experience in customer service;
• Fluent and native level of written English;
• Passionate and empathetic with solving complex problems from end-to-end;
• Strong skills in communication with cross functional teams;
• Strong learning abilities(i.e. Product & crypto knowledges);
• Being interested in crypto and digital assets;